Refund policy
Last updated: 4 November 2026
Provider refund policy
Gift Aid Desk orders are sold by Paddle.com, our Merchant of Record. We adopt Paddle’s Refund Policy for these orders rather than a separate supplier refund guarantee. Refund eligibility, applicable request periods and processing follow that policy and Paddle’s Buyer Terms, including any mandatory statutory rights. We do not impose additional restrictions that contradict that policy.
Request a refund or billing help
Visit paddle.net to locate your purchase and request help or a refund. You can also contact Ben Smith trading as MGH Consultants at Ben.smith@mghconsultants.com, 9 Dalhousie Street, Carnoustie, DD7 6EJ, for application assistance or help locating an order.
Cancellation is separate
Cancel future renewal through Manage billing & cancellation on the Subscription page, then select Open secure billing. Cancellation does not itself request a refund; access continues until the current billing period ends. Viewing/exporting existing records and retention-eligible exit remain available afterward. This policy covers app subscriptions, not admissions or donations collected by a charity.